Job Description: Customer Relationship Executive
Company: SEV7N (www.sev7n.co.in) Location: Remote / Gurugram (specify as applicable) Employment Type: Full-time Reports to: Founder
About SEV7N
SEV7N is a premium online tutoring company specializing in IB (International Baccalaureate), Cambridge (IGCSE/A-Levels), SAT, and AP courses. We connect students across the globe with expert tutors through live online classes delivered on our proprietary Learning Management System (LMS). Our sister platform, TOK2022.com, supports over 12,000 students and teachers every month with Theory of Knowledge resources.
We are a lean, fast-moving team, and this role sits at the heart of our student experience — you will be the primary point of contact for our students, parents, and tutors after onboarding.
Role Overview
The Customer Relationship Executive will own the end-to-end post-onboarding experience of our students and parents. From answering daily queries to scheduling classes, coordinating with tutors, and running email and WhatsApp campaigns, you will ensure every client interaction with SEV7N is smooth, timely, and professional. Since we do not share tutors' contact details with clients, you are the communication bridge between students, parents, and tutors.
Key Responsibilities1. Client Support & Communication
- Respond promptly to daily text messages from onboarded students and parents, resolving queries related to classes, schedules, tutors, and course progress.
- Manage all client communication through email and the WhatsApp Business portal — no personal contact details are shared with clients.
- Maintain a warm, professional, and solution-oriented tone in every interaction.
2. Class Scheduling & Timetable Management
- Arrange, reschedule, and confirm class timetables for students across multiple time zones.
- Coordinate class timings between students and tutors, ensuring minimal cancellations and no scheduling conflicts.
- Send timely class reminders and follow-ups to students and tutors.
3. Tutor Coordination & Record Keeping
- Act as the single point of contact between tutors and the company for all class-related matters.
- Maintain accurate and up-to-date tutor records — availability, subjects, curriculum expertise (IB/Cambridge/SAT/AP), classes taken, and performance notes.
- Ensure tutors are informed of schedule changes, student requirements, and feedback in a timely manner.
4. LMS Management
- Manage day-to-day operations on the company LMS: creating class schedules, enrolling students, assigning tutors, and tracking class completion.
- Monitor class records, attendance, and session logs for accuracy.
- Suggest and implement improvements in how classes and records are managed on the LMS.
5. Communication Between Tutors & Students
- Relay student requirements, learning goals, and parent feedback to tutors clearly and completely.
- Relay tutor feedback, homework updates, and progress reports to students and parents.
- Escalate any concerns (missed classes, dissatisfaction, tutor issues) to the founder promptly.
6. Email & WhatsApp Campaigns
- Design and execute email campaigns — onboarding emails, class reminders, progress updates, re-engagement emails, and promotional campaigns for courses and memberships.
- Design WhatsApp message templates for the WhatsApp Business portal — onboarding messages, class confirmations, payment reminders, and announcements — in line with WhatsApp template approval guidelines.
- Track open rates, responses, and engagement to improve campaign effectiveness over time.
Requirements
Must-have:
- Bachelor's degree in any discipline.
- 1–3 years of experience in customer support, client servicing, academic coordination, or a similar client-facing role (freshers with excellent communication skills may be considered).
- Excellent written English — you will be writing to international parents and students daily.
- Strong organizational skills and attention to detail — ability to juggle multiple schedules, time zones, and conversations without dropping the ball.
- Comfort with digital tools: email, WhatsApp Business, spreadsheets, and the ability to quickly learn our LMS and CRM.
- A calm, patient, and empathetic communication style, especially with anxious parents.
Good to have:
- Prior experience in EdTech, online tutoring, or education services.
- Familiarity with IB, Cambridge, SAT, or AP curricula.
- Experience creating email campaigns (Mailchimp, Brevo, or similar) or WhatsApp Business templates.
- Experience working with international clients across time zones.
What Success Looks Like in This Role
- Students and parents get responses within agreed turnaround times, every time.
- Zero scheduling conflicts; cancellations and no-shows drop measurably.
- Tutor records are always current and reliable.
- Email and WhatsApp campaigns are sent on schedule and drive engagement.
- The founder no longer handles day-to-day student messages — you do, better.
What We Offer
- A key role in a growing EdTech company with global clients.
- Direct exposure to the founder and complete ownership of the client experience.
- Opportunity to grow into a client success / operations leadership role as the company scales.
- (Add: salary range, working hours, leave policy, remote/office details)
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Work from home
Ability to commute/relocate:
- Gurugram, Haryana: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Have you worked on any CRM or LMS before?
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Customer relationship management: 1 year (Required)
Language:
Location:
- Gurugram, Haryana (Required)
Work Location: Hybrid remote in Gurugram, Haryana
