Job Title: Hospital Administrator – Operations & NABH Compliance
We are looking for an experienced and hands-on Hospital Administrator to manage the day-to-day operations of a multi-speciality hospital with fewer than 50 beds.
The ideal candidate should have practical experience in hospital administration and be capable of independently managing hospital staff, patient-related issues, government/insurance documentation, statutory compliance and NABH standards.
Key Responsibilities
- Oversee the day-to-day administration and operations of the hospital.
- Supervise and coordinate nursing, reception, billing, housekeeping, security and other hospital staff.
- Maintain staff discipline, attendance, duty allocation and smooth coordination between departments.
- Handle and resolve patient and attendant complaints professionally and promptly.
- Monitor patient flow and ensure a good overall patient experience.
- Manage and supervise Ayushman Bharat / PM-JAY related processes, documentation, approvals and claims.
- Coordinate and manage TPA, insurance and cashless claim processes, including documentation and follow-ups.
- Handle correspondence, documentation and compliance work relating to the CMO office and other government/local health authorities.
- Maintain and follow up on hospital licences, registrations, renewals, NOCs and statutory documentation.
- Ensure that all required documentation and records are maintained and readily available for inspections.
- Ensure the hospital remains NABH compliant at all times and operates according to applicable NABH standards and protocols.
- Monitor implementation of NABH policies, SOPs, documentation, quality indicators, audits and corrective actions.
- Conduct regular internal checks to identify NABH or operational deficiencies and ensure they are corrected.
- Train and guide hospital staff regarding NABH procedures, patient safety, documentation and hospital protocols.
- Coordinate with doctors, management, nursing staff and other departments to ensure smooth hospital operations.
- Assist management in improving hospital processes, service quality, efficiency and patient satisfaction.
- Be prepared to take responsibility and resolve operational problems as they arise.
Candidate Requirements
- Prior experience in hospital administration/operations is essential.
- Preferably 3–5+ years of relevant experience in a hospital.
- Experience working in a small or mid-sized hospital will be preferred.
- Practical knowledge of NABH standards and hospital accreditation/compliance is highly preferred.
- Experience with Ayushman Bharat, TPA/insurance and hospital claims.
- Familiarity with CMO office procedures, hospital licences, NOCs and statutory documentation.
- Strong staff-management and leadership abilities.
- Good communication and patient-handling skills.
- Ability to independently identify and solve day-to-day operational problems.
- Good organisational and documentation skills.
- BHA / MHA / MBA in Hospital or Healthcare Management, or a similar qualification, is preferred. Relevant practical experience may also be considered.
What We Are Looking For
This is a hands-on role. We are looking for someone who takes ownership of hospital operations and ensures that standards are followed in practice — not merely on paper.
The administrator should be comfortable working closely with hospital management while independently handling routine administrative, compliance, staff and patient-related matters.
Job Type: Full-time
Work Location: In person
Pay: ₹30,000.00 - ₹60,000.00 per month
Work Location: In person
