Job Position: ServiceNow ITSM Integration Specialist
Experience: 8+ Years
Employment Type: Contractual/ Hybrid
Work Location: Hybrid (Bangalore, Hyderabad, Pune, Chennai, Chandigarh) – 2–3 days WFO
Work Timings: 2:00 PM – 11:00 PM IST
Job Summary
We are looking for an experienced ServiceNow ITSM Integration Specialist with 8+ years of
hands-on experience in implementing, configuring, and integrating ServiceNow ITSM solutions.
The ideal candidate should have strong technical expertise in ServiceNow modules, integrations,
scripting, and ITIL processes, along with excellent communication skills and the ability to work
independently as well as collaboratively within global teams.
Key Responsibilities
- Design, develop, configure, and support ServiceNow ITSM solutions.
- Implement and enhance Incident, Problem, Change, and Request Management modules.
- Develop and maintain ServiceNow integrations using REST APIs, SOAP APIs,
- IntegrationHub, and MID Servers.
- Configure and maintain CMDB and Configuration Management processes.
- Develop custom ServiceNow solutions using JavaScript, Business Rules, Client Scripts,
- Script Includes, Glide API, Flow Designer, and Workflows.
- Configure Data Imports, Transform Maps, and Scheduled Jobs.
- Perform troubleshooting, production support, root cause analysis, and issue resolution.
- Gather business requirements and translate them into scalable ServiceNow solutions.
- Collaborate with cross-functional teams, business stakeholders, and offshore/onshore
- teams.
- Ensure adherence to ServiceNow best practices, governance, and ITIL standards.
- Participate in code reviews, testing, deployment, and release management activities.
Required Technical Skills
- ServiceNow Platform
- Strong hands-on experience with ServiceNow ITSM Platform
- Incident Management
- Problem Management
- Change Management
- Request Management
- CMDB & Configuration Management
Integrations
- REST API Integration
- SOAP API Integration
- ServiceNow IntegrationHub
- MID Server Configuration & Troubleshooting
Development
JavaScript
Business Rules
- Client Scripts
- Script Includes
- Glide API
- Flow Designer
- ServiceNow Workflow
- Data Import & Transform Maps
Support & Operations
- Production Support
- Troubleshooting
- ITIL Process Knowledge
Soft Skills
- Excellent communication skills
- Strong analytical and problem-solving ability
- Experience in client communication and requirement gathering
- Ability to work independently and within distributed/global teams
- Experience working remotely with cross-functional teams
Educational Qualification
- Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related discipline.
Preferred Certifications
Candidates with one or more of the following certifications will be preferred:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Implementation Specialist (CIS – ITSM)
- ITIL Foundation Certification
- Any other relevant ServiceNow certifications
Pay: ₹150,000.00 - ₹160,000.00 per month
Application Question(s):
- 1. Do you have hands-on experience with ServiceNow ITSM modules (Incident, Problem, Change, and Request Management)? If yes, can you describe your recent implementation project?
- Do you have hands-on experience with ServiceNow integrations using REST APIs, 2. SOAP APIs, IntegrationHub, and MID Server? If yes, can you describe your experience?
- 3. Do you have hands-on experience with JavaScript, Business Rules, Client Scripts, Script Includes, Glide API, Flow Designer, CMDB, and Data Import/Transform Maps? If yes, can you describe your experience?
- 4. What is your current CTC, expected CTC, and notice period?
- 5. Are you comfortable with a contractual hybrid role (2–3 days WFO) and working from 2:00 PM–11:00 PM IST?
Work Location: Hybrid remote in Pune, Maharashtra (Pune, Pune District)
