The After Sales & Customer Support Executive is responsible for supporting students after their accommodation booking has been confirmed. This role ensures students receive a smooth, positive experience from booking through to arrival, reducing the operational burden on the sales team and improving overall customer satisfaction and retention.
Key Responsibilities
Post-Booking Student Support
- Act as the primary point of contact for students following a confirmed booking
- Handle student queries related to their accommodation, move-in process, tenancy details, and documentation
- Proactively communicate key information and deadlines to students before their arrival
- Resolve issues and complaints promptly, escalating where necessary
Operational Coordination
- Support interview coordination for accommodation providers or university processes where required
- Assist with CV sorting and document preparation for student applications
- Support rota management and scheduling tasks as directed by the Acting Head of India
Escalation & Issue Resolution
- Identify recurring student issues and flag patterns to the Acting Head of India
- Liaise with the UK team and accommodation providers to resolve complex cases
- Maintain accurate records of all post-booking interactions in the CRM
Reporting
- Provide regular updates on support case volumes, resolution times, and student satisfaction
- Flag any operational or property issues that may affect future student experience
About Londonist
Londonist DMC is an award-winning student accommodation agency with over 30 different locations across London, providing both short-term and long-term student accommodation options. Each of our accommodations offer stylish and comfortable en-suite rooms, studios, and apartment rooms, and access to outstanding facilities, such as gyms, cinemas, social and study spaces, and 24/7 on-site security and maintenance teams.
Join us at Londonist and help shape the future of student accommodation while gaining valuable sales and industry experience!
Londonist DMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Londonist was awarded the 2025 King’s Award for Enterprise in International Trade, the highest official recognition a UK business can receive.
Pay: ₹35,000.00 - ₹40,000.00 per month
Work Location: Hybrid remote in Mumbai Central H.O, Mumbai, Maharashtra
