Key Responsibilities
ERP Support & Administration
- Provide day-to-day functional support for Microsoft Dynamics 365 Business Central users across multiple global manufacturing locations.
- Serve as a point of contact for Business Central issues, troubleshooting, and user assistance.
- Manage ERP security roles, permissions, configurations, and master data governance.
- Coordinate with internal IT teams and external partners to resolve system issues and implement enhancements.
- Monitor system performance and recommend improvements to maximize ERP effectiveness.
Business Analysis & Process Improvement
- Collaborate with business leaders and end users to understand operational requirements and identify opportunities for process improvement.
- Analyze business processes and translate requirements into functional specifications.
- Document current-state and future-state workflows, business requirements, and system solutions.
- Lead workshops and meetings to gather requirements and facilitate decision-making.
- Evaluate and recommend system enhancements to improve efficiency, data accuracy, and operational performance.
Manufacturing Systems Support
- Support manufacturing-related Business Central modules and processes including:
- Production Orders
- Bills of Material (BOMs)
- Routings
- Inventory Management
- Purchasing
- Warehouse Operations
- Shop Floor Processes
- Costing and Manufacturing Reporting
- Partner with operations teams to improve manufacturing workflows and ERP utilization.
- Assist in the implementation of best practices for manufacturing planning, execution, and reporting.
Project & Implementation Support
- Participate in ERP implementation, upgrade, integration, and continuous improvement projects.
- Coordinate testing activities including unit testing, user acceptance testing (UAT), and validation of system changes.
- Develop training materials and conduct end-user training sessions.
- Support data migration, data validation, and system deployment activities.
- Assist in evaluating new Business Central functionality and related Microsoft technologies.
Reporting & Analytics
- Support business reporting requirements using Business Central and related Microsoft tools.
- Collaborate with stakeholders to develop and improve operational and financial reporting.
- Assist with data analysis and provide insights to support business decision-making.
Qualifications
Required
- Bachelor's degree in Information Systems, Business, Accounting, Supply Chain, Engineering, Manufacturing Operations, or a related field.
- 3+ years of experience supporting Microsoft Dynamics 365 Business Central (or NAV).
- Experience working in a manufacturing environment.
- Strong understanding of ERP concepts and business processes.
- Experience gathering and documenting business requirements.
- Knowledge of manufacturing processes including production planning, inventory control, procurement, and costing.
- Strong analytical, problem-solving, and troubleshooting skills.
- Excellent communication and stakeholder management skills.
- Ability to work independently and manage multiple priorities.
Preferred
- Experience supporting multiple companies or international business operations.
- Knowledge of Business Central manufacturing modules and advanced warehousing functionality.
- Experience with Power BI, Power Automate, and the Microsoft Power Platform.
- Understanding of ERP integrations and data migration processes.
- Experience working with third-party Business Central applications and extensions.
- Microsoft Dynamics 365 Business Central certifications.
- Experience supporting global manufacturing organizations.
Key Competencies
- Business Process Analysis
- ERP Functional Support
- Manufacturing Operations Knowledge
- Requirements Gathering
- Process Improvement
- Project Coordination
- User Training and Change Management
- Problem Solving
- Stakeholder Collaboration
- Documentation and Communication
Pay: ₹800,000.00 - ₹1,200,000.00 per year
Benefits:
- Leave encashment
- Provident Fund
- Work from home
Work Location: In person
