Role & Responsibilities
- Online Targets - Meeting monthly sales target & outperform him/herself.
- Able to speak/communicate to customers via brand mediums like webchats, WhatsApp, and email & convert them to purchases.
- Managing the Online Reputation of the brand by answering & solving all consumer queries (Comments & Direct Messages) via platforms like Instagram, Facebook, Twitter, LinkedIn & so on.
- Focusing on reducing the First Response Time (FRT) along with successfully converting leads via the website or our physical stores.
- Converting maximum abandon cart orders by getting in touch with each client. While doing so, also prepare a list of feedback from such clients to improve the brand experience.
- Responsible for improving the brand CSAT & NPS score. Working with the team on getting the right information and closing the tickets accordingly.
Skills:
- 4-5 years of Online Sales experience
- Experience with CRM platforms like Salesforce, Zoho, Freshdesk, Limechat or similar ones.
- Ideally should come from fine jewellery or premium brands .
- Focuses on a quick turnaround time for maximum output.
Pay: ₹60,000.00 - ₹80,000.00 per month
Application Question(s):
- How many Years of experience do you have with Online Sales?
- Do you have Experience Working with any Jewellery Brands?
- What is your current salary?
Work Location: In person
