1. Manage Text Vetting, Issuance, advising, amendment, Book off, Fees collection / remittances, Claim scrutiny, Queries Handling etc., for International, Domestic Guarantees & Stand by Letter of Credit
2. Well versed with URDG 758, ISP98
3. Workflow coordination, queue management & client communication
4. Maintaining the SLA’s as required by the Client on timeliness & quality.
5. Managing Escalation / clarifications (i.e. addressing technical queries, discrepancies within team and from client)
6. Maintain the book of operational procedures and Special practices updated
7. Reports & Training
a. Produce regularly reports on operational activities (quality and quantity) i.e. daily / weekly production reports, monthly KPI dashboards, etc.
b. Training the process and procedures and regular updates to team members
8. Managing the team shift schedule, team attendance, logistics on a daily basis.