Job Summary
We are looking for a skilled Microsoft 365 Support Engineer with strong hands-on experience in Exchange Online, Teams, SharePoint, and Microsoft 365 administration.
The primary responsibility of this role is to deliver high-quality support, administration, and troubleshooting for Microsoft 365 environments, while ensuring seamless user experience and service availability. The candidate will also support hybrid environments and contribute to customer success in cloud adoption.
Key ResponsibilitiesMicrosoft 365 Core Responsibilities (Primary Focus)
· Provide L2/L3 support for Microsoft 365 environments including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business.
· Troubleshoot mail flow issues, Teams collaboration issues, and SharePoint permissions.
· Manage Microsoft 365 tenant configurations including users, licenses, and policies.
· Configure hybrid email services.
· Efficiently deploy and manage identity management with Entra ID.
· Skilled in deploying and managing Intune MDM including all platforms.
Identity & Security
· Manage Azure AD / Entra ID users and access.
· Implement MFA and basic Conditional Access policies.
· Support security and compliance features.
Technical Support (Secondary)
· Support Windows Server, Active Directory, and basic networking.
Customer Engagement
· Handle escalations and critical incidents.
· Provide on-site support when needed.
Automation & Optimization
· Use PowerShell for administration and automation.
Documentation
· Maintain ticketing records and create SOPs and KB articles.
Qualifications
· Bachelor’s degree in IT/CS.
· Preferred Microsoft certifications.
Experience
· 1-3 years of experience in Microsoft 365.
Core Skills
· Exchange Online, Teams, SharePoint Online
· Azure AD / Entra ID
· PowerShell
· Windows Server, Active Directory, DNS
Soft Skills
· Strong communication
· Problem-solving mindset
· Customer-focused approach
Preferred
· Experience with migrations
· Cybersecurity basics
Pay: ₹20,000.00 - ₹30,000.00 per month
Experience:
- Microsoft Dynamics 365: 2 years (Preferred)
- MDM: 2 years (Preferred)
Work Location: In person
