Key Responsibilities
- Manage the complete customer renewal lifecycle, from identifying upcoming expiries to successful renewal closure.
- Maintain and manage a healthy renewal pipeline and forecast.
- Engage with customers well in advance of subscription/contract expiry dates.
- Understand customer requirements, usage, business needs, and potential risks that may impact renewal.
- Develop and maintain strong relationships with customers and key decision-makers.
- Prepare renewal quotations, commercial proposals, and pricing options in coordination with internal teams.
- Negotiate pricing, terms, quantities, and renewal conditions while protecting company margins.
- Identify upselling and cross-selling opportunities during the renewal process.
- Coordinate with Sales, Finance, Technical Support, Customer Success, and other internal teams to resolve customer concerns and facilitate renewals.
- Follow up consistently with customers and partners to ensure timely payments and renewal completion.
- Track and reduce customer churn, non-renewals, and revenue leakage.
- Maintain accurate customer, contract, opportunity, and renewal information in CRM systems.
- Provide regular renewal forecasts, pipeline updates, and management reports.
- Handle customer objections and negotiate effectively to retain accounts.
- Monitor competitor activity and customer feedback to identify potential retention risks.
- Ensure all renewal activities comply with company policies, pricing guidelines, and approval processes.
Key Performance Indicators (KPIs)
- Renewal Rate / Gross Renewal Rate
- Renewal Revenue / ARR Retention
- Customer Retention Rate
- Churn Rate
- Renewal Forecast Accuracy
- On-time Renewal Percentage
- Upsell / Cross-sell Revenue
- Renewal Pipeline Coverage
- Average Renewal Cycle Time
- Outstanding Renewal Value
Required Skills
- Strong account management and relationship-building skills
- Proficiency with CRM systems such as HubSpot in must
- Excellent verbal and written communication. English and Hindi Preferrable.
- Strong negotiation and objection-handling skills
- Commercial and business acumen
- Ability to manage multiple customer accounts and deadlines
- Strong follow-up and coordination skills
- Analytical and problem-solving ability
- Good knowledge of MS Excel / Google Sheets
- Ability to work independently and meet revenue targets
Preferred Qualifications
- Bachelor's degree in Business Administration, Commerce, Marketing, or a related field.
- Experience in SaaS, subscription-based software, IT services, or technology sales is preferred.
- Experience handling B2B customers, channel partners, or enterprise accounts will be an advantage.
Pay: ₹20,000.00 - ₹25,000.00 per month
Experience:
- Renewal Management: 1 year (Required)
Language:
Location:
- Coimbatore, Tamil Nadu (Coimbatore) (Required)
Work Location: In person
