- Maintain and update customer records in the CRM system with accuracy
- Manage customer communications including inquiries, complaints, and follow-ups
- Track leads, customer interactions, and conversion status
- Coordinate with internal teams to ensure timely service delivery
- Monitor customer satisfaction and address issues proactively
- Generate and maintain CRM reports on a daily and monthly basis
- Ensure data confidentiality and proper documentation
- Support customer retention and relationship management initiatives
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹14,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
- Provident Fund
Work Location: In person
