Job description
Location: Sushant Lok, Gurugram
Shift Timing's: 9AM-6PM & 12PM-9PM (Rotational basis)
Candidate should be Very Good in English Communication with 4+ years of experience into Receptionist / Front Desk / Guest Relation profile.
Job Description:
1. Front Desk Operations:
- - Greeting clients and pets warmly upon arrival.
- - Managing check-in and check-out process efficiently.
- - Handling phone calls, WhatsApp, emails, and online inquiries.
- - Scheduling , rescheduling, and confirming appointments.
- - Maintaining a clean, organized, and welcoming reception area.
2. Client Service & Communication:
- - Providing clear information on services, packages, pricing, and procedures.
- - Assisting clients with registration, forms, consent documents, and feedback.
- - Addressing client concerns professionally and escalate to the manager as and when required.
- - Coordinating with pet parents for follow-up visits, vaccinations, and reminders.
3. Billing & Cash Handling:
- - Generating invoices and handle billing accurately.
- - Managing cash, card, UPI, and online payments.
- - Maintain daily cash reports and reconcile payments at day-end.
- - Ensure all services are billed correctly.
4. Coordination & Support
- - Coordinating with veterinarians, technicians, and support staff regarding client flow.
- - Ensuring timely movement of patients to consultation rooms.
- - Updating and maintain client and patient records in the system.
- - Assisting in inventory updates, when required.
5. Compliance & Protocols
- - Following clinic SOPs for hygiene, safety, and client handling.
- - Ensuring confidentiality of client and patient information.
- - Reporting any operational issues to the Clinic Manager.
Skills & Competencies:
- - Very Good communication skills (English, Hindi, Marathi).
- - Strong customer service orientation.
- - Ability to multitask in a fast-paced environment.
- - Basic computer proficiency (MS Office, CRM/EMR systems).
- - Positive attitude and team player mindset.
Qualifications & Experience:
- Minimum HSC or Graduate (preferred).
- 4+ years of experience in customer service/reception (hospital/clinic//hotel/pet industry preferred).
Contact - Sneha 7083323563
Pay: ₹30,000.00 - ₹45,000.00 per month
Benefits:
Work Location: In person
