- Perform tasks to seek reimbursement of overpayments made to annuitants and post reimbursements as received
- Perform tasks to update banking information as needed and reissue payments that are due to annuitants
- Inputs various forms of payment into systems and ensures payment is processed and properly recorded based upon assigned line of business, account, product area, and/or payment authorization amount
- Reviews payment history and makes determination, within authorized limits and procedures, to provide payment to beneficiary (if any)
- Send letter(s) to end customer/Beneficiary notifying them about case status or info required to proceed further
- Reconciles daily transactions and reports discrepancies and delinquencies. Analyze and research all discrepancies
- Investigate and resolve outstanding items. Perform mid-month, month-end and quarter-end activities as per documented desktop procedures
- Ensure adherence to established attendance schedules
- Analyze, validate, and perform tasks as per Standard Operating Procedures/ Work instructions
- Ensure that the assigned targets are met in accordance with SLA and Internal standards to achieve business results
- Ensure that the quality of transaction follows predefined parameters as defined by Process Excellence, thus contributing to overall customer satisfaction
- Interpret correspondence to identify customer needs and expectations
- Manage multiple tasks and deadlines; plans and organizes time and priorities to achieve business results
- Assist others with work to assure attainment of department objectives
- Work as a team member to meet company’s objectives while demonstrating core values and meeting key measures
Skills (Mandatory):
- Good written and oral communication skills
- Strong understanding and comprehension of the English language
- Good Analytical, problem-solving skills
- Continuous improvement mindset is required and preferred knowledge of AI tools
About MetLife
Recognized on Fortune magazine's list of the "World's Most Admired Companies" and Fortune World’s 25 Best Workplaces™, MetLife, through its subsidiaries and affiliates, is one of the world’s leading financial services companies; providing insurance, annuities, employee benefits and asset management to individual and institutional customers. With operations in more than 40 markets, we hold leading positions in the United States, Latin America, Asia, Europe, and the Middle East.
Our purpose is simple - to help our colleagues, customers, communities, and the world at large create a more confident future. United by purpose and guided by our core values - Win Together, Do the Right Thing, Deliver Impact Over Activity, and Think Ahead - we’re inspired to transform the next century in financial services. At MetLife, it’s #AllTogetherPossible. Join us!
