Job description:
The Executive – E-commerce Management will be responsible for driving online sales, managing marketplace operations, and ensuring seamless digital customer experience for bookaddicts across its owned platform (thebookaddicts.com)
This role combines catalog management, platform operations, campaign execution, and performance analytics to scale revenue and visibility of titles.
Key Responsibilities
1. Website Operations
2. Shopify Store Management
- Manage day-to-day operations of the Shopify admin dashboard
- Ensure website is always live, updated, and error-free
- Manage day-to-day operations on bookaddicts .
- Ensure all book listings are live, accurate, and optimized.
- Monitor stock availability and coordinate with warehouse/logistics teams.
- Handle product uploads, updates, and deactivations.
3. Catalog Management
- Maintain a complete and error-free catalog (ISBN, title, author, pricing, metadata).
- Ensure proper categorization, keywords, and descriptions for discoverability.
- Coordinate with editorial/design teams for cover images and content updates.
- Resolve catalog errors (invalid ISBNs, duplication issues, etc.).
4. Sales & Performance Monitoring
- Track daily/weekly/monthly sales performance across platforms.
- Analyze:
- Conversion rates
- Traffic vs sales
- Top-performing titles
- Identify slow-moving and high-demand books.
5. Campaign & Promotion Execution
- Plan and execute:
- Discount campaigns
- Festival offers (Onam, Book Fair, etc.)
- Platform-specific deals
- Coordinate with marketplace account managers for visibility campaigns.
- Manage coupons, bundles, and combo offers.
6. Pricing & Competitor Analysis
- Monitor competitor pricing and adjust pricing strategy.
- Ensure price parity across platforms where required.
- Work with management on dynamic pricing strategies.
7. Order & Customer Experience Management
- Track order fulfillment and delivery timelines.
- Coordinate with logistics partners for issue resolution.
- Handle escalations related to:
- Returns
- Damaged books
- Customer complaints
- Ensure high customer ratings and reviews.
8. Reporting & Analytics
- Generate MIS reports on:
- Sales performance
- Inventory movement
- Campaign ROI
- Provide actionable insights to management.
- Use tools like Excel, dashboards, and marketplace analytics panels.
Key Skills Required
- Strong understanding of e-commerce platforms (Shopify)
- Data analysis & Excel proficiency
- Attention to detail (especially catalog/ISBN accuracy)
- Good communication & coordination skills
- Problem-solving mindset
Pay: ₹15,000.00 - ₹30,000.00 per month
Benefits:
- Health insurance
- Provident Fund
Work Location: In person
