Job Summary
We are hiring a Technical Customer Support Executive for a POS-based software company. The role requires strong English communication skills and the ability to assist customers with technical issues related to POS systems, software, hardware, and basic networking.
Key Responsibilities
- Provide technical support to customers via phone and other communication channels
- Troubleshoot POS software, hardware, and basic network-related issues
- Ensure timely resolution of customer queries and proper follow-up
- Maintain accurate documentation of customer interactions
- Stay updated with product knowledge and system updates
Requirements
- Fluent English communication (spoken and written)
- Basic understanding of software, hardware, and networking concepts
- Strong problem-solving and analytical skills
- Customer-focused mindset with good communication skills
- Prior experience in technical support or customer service will be an added advantage
Work Environment
- Office-based role (In-person)
- Night shift working schedule
How to Apply
Interested candidates can send their updated CV with complete details to:
[email protected] and you can apply here in indeed also.
Pay: ₹18,000.00 - ₹26,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund
Ability to commute/relocate:
- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
- Do you have basic knowledge of software, hardware, or networking troubleshooting?
- What is your current notice period?
- What is your current salary?
- What is your expected salary?
Experience:
- Technical support: 1 year (Required)
- Customer service: 1 year (Required)
Language:
- English (Required)
- Hindi (Required)
- Gujarati (Required)
Location:
- Ahmedabad, Gujarat (Required)
Shift availability:
Work Location: In person
