- Job Summary The Front Office Associate is responsible for providing a warm, professional, and efficient experience to guests from arrival to departure. The role includes handling check-ins and check-outs, guest requests, reservations, payments, telephone calls, and coordination with other departments to ensure smooth hotel operations. Key Responsibilities Required Skills & Qualifications Key Competencies
- Welcome and greet guests in a friendly and professional manner.
- Handle guest check-in and check-out procedures efficiently.
- Verify guest details and maintain accurate records in the hotel PMS.
- Handle room assignments, key cards, and guest requests.
- Provide information about hotel facilities, services, room rates, and local attractions.
- Attend to guest queries, complaints, and requests and resolve them promptly.
- Handle telephone calls, messages, emails, and guest correspondence.
- Coordinate with Housekeeping, F&B, Engineering, Security, and other departments for guest requirements.
- Process guest payments, invoices, and other Front Office transactions accurately.
- Maintain proper cash handling and ensure all transactions are recorded correctly.
- Follow hotel SOPs, safety procedures, and service standards.
- Maintain confidentiality of guest information.
- Assist with luggage, transportation, wake-up calls, and other guest services when required.
- Maintain a clean, organized, and professional Front Office area.
- Support the Front Office team during busy periods and special events.
- Maintain good communication and a positive relationship with guests and colleagues.
- Diploma/Degree in Hotel Management, Hospitality, or a related field preferred.
- Previous Front Office experience is an advantage; freshers may also be considered.
- Good communication and interpersonal skills.
- Pleasant personality and professional grooming.
- Basic computer and PMS knowledge.
- Good English and Hindi communication skills; additional languages are an advantage.
- Customer-focused and service-oriented approach.
- Ability to work in shifts, including weekends and holidays.
- Ability to remain calm and professional under pressure.
- Guest handling
- Communication skills
- Problem-solving
- Teamwork
- Attention to detail
- Time management
- Professional grooming
- Positive attitude
- Upselling and service skills
- Ability to work under pressure
Interested candidates can share their updated CV at:
Mail Id : [email protected]
Contact: +917230044972
Let’s grow together and create exceptional guest experiences!
#Hiring #WeAreHiring #HospitalityJobs #HotelJobs #FrontOfficeJobs #HousekeepingJobs #NathdwaraJobs #RajasthanJobs #HospitalityCareers #LordsHotels
Pay: ₹12,000.00 - ₹15,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
