Sieva Network Solutions is inviting applications from fresh graduates for a Tech Support role and is hiring for its exclusive US-based client (California), which specializes in manufacturing and selling GPS tracking and ELD (Electronic Logging Device) solutions across the United States.
B2B Platform: https://www.matrackinc.com
This is an excellent opportunity for candidates who are eager to begin their career in technical support and customer service, while working with global clients.
*Key Responsibilities*
- Assist customers with queries related to GPS trackers and ELD systems
- Provide technical support via calls, emails, and chat
- Troubleshoot basic technical issues and guide customers effectively
- Learn and understand product features to become a product expert
- Maintain and update records using CRM/ticketing tools
- Ensure a high level of customer satisfaction and service quality
*Eligibility Criteria (Freshers Welcome)*
- Recent graduates (any stream) can apply
- Excellent communication skills (spoken & written English) are mandatory
- Basic computer proficiency (MS Word, Excel, Outlook)
- Quick learner with adaptability to new tools and processes
- Strong problem-solving skills and a customer-first mindset
- Must be comfortable working night shifts (US time zone)
*Preferred Skills*
- Basic understanding of GPS or technical products (not mandatory)
- Good analytical thinking and practical approach
- Positive attitude and strong team collaboration skills
*Important Notes*
- Work From Home opportunity (no relocation required)
- Candidates must be comfortable with night shifts
*Application Process*
- Send a 1-minute audio introduction to: [email protected]
- Fill out the application form: https://forms.gle/23Soh9QCix8JBmQn8
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: Remote
