Job Summary:
The Front Desk Executive is responsible for managing the reception area, greeting visitors, handling inquiries, and ensuring smooth communication within the organization. The role includes managing visitor check-ins, handling mail and packages, and coordinating room bookings while providing excellent customer service.
Key Responsibilities:
Manage all visitors and guests by welcoming them and ensuring proper check-in procedures.
Record and monitor visitor check-in time and maintain the visitor log.
Handle incoming and outgoing mail and package deliveries efficiently.
Manage meeting room bookings and coordinate with internal teams.
Address general inquiries from employees, visitors, and guests.
Ensure First Contact Resolution (FCR) for front-desk inquiries whenever possible.
Maintain a professional and organized reception area.
Coordinate with internal departments for visitor appointments and requirements.
Skills & Requirements:
Good communication and interpersonal skills.
Strong organizational and multitasking abilities.
Basic knowledge of office administration.
Professional appearance and customer service attitude.
Ability to handle visitor management systems and office tools.
Work Location: In person
Work Location: In person
