Venture Informatrix is a next-generation Insurance BPO service provider that blends deep insurance domain knowledge with cutting-edge Artificial Intelligence. We help insurance agencies, brokers, MGAs, and carriers streamline operations, enhance productivity, and scale efficiently—all while reducing operational costs and improving customer satisfaction.
With a global delivery model and AI-driven automation at the core, we deliver transformative back-office and front-office support services tailored to the insurance industry's evolving needs.
We are seeking an experienced Operations Manager to lead our US Insurance Operations. The ideal candidate will have 5-7 years of experience in the insurance or BPO industry in an operations management role. The individual will be responsible for overseeing end-to-end insurance operations, driving process excellence, managing client relationships, and leading high-performing teams to achieve operational and business objectives.
Candidates with experience in Certificate of Insurance (COI) processing will be highly preferred.
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Lead and manage the day-to-day operations including:
- Certificate of Insurance (COI) processing
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Claims processing
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Policy checking
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Quotes
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Endorsements and other insurance support services
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Lead, mentor, and develop Team Leaders and Operations Executives to enhance team performance.
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Monitor key performance indicators (KPIs), productivity, quality, and turnaround time (TAT).
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Collaborate with cross-functional teams including Quality, Training, HR, and senior leadership to streamline workflows and resolve operational challenges.
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Monitor client feedback, identify improvement areas, and implement corrective and preventive actions.
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Hands-on experience with Agency Management Systems:
- AMS360
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Applied Epic
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Image Rite
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Sagitta
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EZLynx
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HawkSoft
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Experience with insurance carrier portals and comparative rating applications.
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Proven ability to manage large teams, optimize processes, and drive operational success.
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Competitive salary and performance-based incentives.
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Opportunities for career growth and professional development.
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Collaborative and results-driven work environment.
