Job Title: Sales Back Office Executive
Experience: 2–4 Years
Location: Pune
Job Type: Full-Time
Job Summary
The Sales Back Office Executive is responsible for supporting the sales team by handling administrative tasks, processing orders, maintaining accurate customer records, and coordinating with internal departments. The role focuses on ensuring smooth sales operations and high customer satisfaction through efficient backend support.
Key Responsibilities
1. Order & Data Management
- Process sales orders from entry in ERP to delivery tracking
- Maintain and update CRM data including customer details and lead status
- Prepare sales documents such as quotations, proforma invoices, contracts, and purchase orders
2. Sales Support & Coordination
- Coordinate with Logistics, Finance, and Production teams for smooth operations
- Generate weekly and monthly sales reports using MS Excel or ERP
- Schedule meetings and assist in preparing presentations
3. Customer Support
- Handle customer queries related to orders, availability, and pricing
- Track and support resolution of customer complaints
- Assist in payment follow-ups with clients
Required Skills & Qualifications
Technical Skills
- Strong knowledge of MS Office, especially Excel (Pivot Tables, VLOOKUP)
- Experience with ERP systems
- Professional email communication skills
Soft Skills
- Strong attention to detail
- Ability to manage multiple tasks efficiently
- Problem-solving approach
Education & Experience
- Bachelor’s degree in Business Administration, Commerce, Marketing, or related field
- 2–4 years of experience in sales coordination, customer service, or administrative support
Key Performance Indicators (KPIs)
- Order accuracy
- Turnaround time (TAT)
- Timely reporting
- CRM data accuracy
Reporting To
Operations Manager
About the Company
Bufab India is part of Bufab Sweden, a global supply chain partner specializing in sourcing and delivering C-parts, including standard fasteners and customer-specific components across industries.
Benefits
- Food provided
- Health insurance
- Provident Fund
Work Location: In person
Work Location: In person
