Role Overview:
You will be responsible for handling Non-Delivery Report (NDR) cases by connecting with customers, identifying delivery issues, and ensuring quick resolutions through effective coordination with operations teams.
Key Responsibilities:
- Handle high-volume outbound NDR calls
- Identify and resolve delivery issues (incorrect address, unreachable customers, rescheduling, etc.)
- Coordinate with Ops & Delivery teams for quick re-attempts
- Ensure timely closure of NDR cases
- Maintain accurate call records and meet daily targets
Requirements:
- 2–3 years of BPO/Calling experience (Mandatory)
- Graduate (Bachelor’s Degree)
- Strong communication & convincing skills
- Ability to work under pressure and meet targets
- Basic knowledge of Excel/CRM tools
- This is a target-driven role
Key Takeaways
- You to be a part of a small, but a super capable team.
- The opportunity to work closely with founders to define, scope, estimate and plan various aspects of the operations process. Being one of the first hires at Swift, you will be involved in both high and low-level decision making. This means a lot of ownership, which we cultivate by having a flat structure.
- Competitive compensation
Job Types: Full-time, Permanent
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: In person
