We are seeking a Technical Support Engineer with a strong interest in IT security to provide Tier 1 and Tier 2 support for cyber security tools, secure systems, and client environments. You will troubleshoot technical issues, guide clients on best practices, and ensure systems remain secure, stable, and compliant.
- Should have knowledge of Hardware and troubleshooting the same.
- Should have knowledge of Windows and Linux Operating System.
- Should have basic concept of Network Functioning and Troubleshooting.
- Ability to diagnose and troubleshoot Security issues.
- Familiarity with remote desktop applications and help desk software (eg. Teamviewer, Anydesk)
- Excellent problem-solving and communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- Take ownership of customer-reported issues and ensure they are resolved through to completion.
- Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue.
- Ensure all issues are properly logged.
Years of Experience: - 0-2 Years
Education: - Graduation in IT Background Must.
Location:- Andheri East
Salary Range:- 2-4 Lacs
*FRESHERS WITH IT BACKGROUND CAN APPLY. Only MUMBAI based candidates can apply.*
*FLUENT COMMUNICATION IS MUST.*
Job Type: Full-time
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Paid sick time
- Provident Fund
Application Question(s):
- Where do you stay in Mumbai?
- What is your current salary?
- What is your expected salary?
- What is your notice period?
- How many years of experience do you have?
- Do you have experience in Technical support role?
Work Location: In person
