Job Vacancy: Telecaller & Order/Billing Executive
Company: Auro Industries Limited
Location: CIT Road, Entally
Experience: 1–3 years
Employment Type: Full-time
Role Overview
Auro Industries is looking for a Telecaller & Order/Billing Executive to manage customer calls, order processing, billing, stock coordination, order tracking, and client communication. The candidate will also be responsible for improving WOD (Work/Order of the Day), supporting stock requisition, and driving business volume through effective customer follow-ups and order conversion.
Key Responsibilities
* Handle incoming and outgoing customer calls and provide accurate product and order-related information.
* Take, process, and follow up on customer orders through phone, WhatsApp, email, or other channels.
* Prepare quotations, invoices, bills, delivery challans, and other required documents.
* Maintain accurate customer, billing, and order records in the system.
* Improve WOD (Work/Order of the Day) through effective follow-ups and timely order processing.
* Coordinate stock requisitions based on customer requirements and product availability.
* Monitor stock availability and coordinate with stores, purchase, and sales teams for timely replenishment.
* Track orders from booking to dispatch and delivery and keep clients updated.
* Coordinate with sales, accounts, purchase, stores, production, and dispatch teams.
* Inform clients about product availability, pricing, delivery timelines, dispatch status, and payment requirements.
* Follow up on pending orders, enquiries, and payments.
* Drive order volume and sales through regular customer follow-ups and converting enquiries into orders.
* Maintain strong relationships with existing clients and identify opportunities for repeat orders.
* Handle customer queries and complaints professionally and ensure timely resolution.
* Prepare daily/weekly reports on orders, WOD, pending deliveries, billing, stock requirements, and customer follow-ups.
Requirements
* Graduate / 12th pass with relevant experience.
* 1–3 years of experience in telecalling, billing, customer service, order processing, or sales coordination.
* Excellent communication and customer-handling skills.
* Good follow-up, coordination, and order management abilities.
* Basic knowledge of MS Excel, Word, email, and WhatsApp.
* Basic knowledge of Tally billing and accounting is preferred.
* Ability to understand stock requirements and coordinate with internal teams.
* Target-oriented and capable of driving order volume.
* Organized, proactive, responsible, and able to handle multiple tasks simultaneously.
Preferred Experience
Experience in industrial products, engineering products, electrical products, solar products, UPS, batteries, tyres, refrigeration/cooling equipment, or B2B sales will be an added advantage.
Pay: ₹10,000.00 - ₹15,000.00 per month
Work Location: In person
