A Hotel Receptionist is responsible for welcoming guests, managing reservations, and ensuring a smooth check-in and check-out experience while providing excellent customer service. Hotel Receptionist Job Description Job Title: Hotel Receptionist Job Summary: The Hotel Receptionist is the first point of contact for guests. They are responsible for greeting visitors, handling reservations, answering inquiries, processing payments, and ensuring guests have a pleasant stay. Key Responsibilities: Welcome guests in a friendly and professional manner. Check guests in and out efficiently. Manage room reservations and cancellations. Answer phone calls, emails, and guest inquiries. Process payments and maintain accurate billing records. Handle guest complaints and resolve issues promptly. Coordinate with housekeeping and maintenance staff. Provide information about hotel facilities, services, and local attractions. Maintain accurate guest records using hotel management software. Ensure the reception area is clean and organized. Qualifications and Skills: High school diploma or equivalent (hospitality qualification is an advantage). Previous experience in customer service or hotel reception is preferred. Strong communication and interpersonal skills. Excellent organizational and multitasking abilities. Basic computer skills and knowledge of hotel reservation systems. Ability to work flexible shifts, including weekends and holidays. Professional appearance and positive attitude. Key Competencies: Customer service excellence Problem-solving skills Attention to detail Time management Teamwork Professionalism This role is ideal for individuals who enjoy interacting with people, have strong communication skills, and can work efficiently in a fast-paced hospitality environment.
Pay: ₹8,891.73 - ₹15,000.00 per month
Benefits:
Work Location: In person
