We are looking for a skilled L2 IT Support Engineer to provide advanced technical support for hardware, software, network, and system-related issues. The candidate will handle escalated tickets from L1 support, troubleshoot technical problems, and ensure smooth IT operations across the organization.
Key Responsibilities
- Provide Level 2 technical support for desktops, laptops, printers, and network devices.
- Troubleshoot hardware, software, VPN, and connectivity issues.
- Handle escalated tickets from L1 support teams.
- Install, configure, and maintain Windows OS, Microsoft 365, Outlook, and other applications.
- Manage Active Directory, user accounts, permissions, and password resets.
- Support LAN/WAN, DNS, DHCP, VPN, and Wi-Fi related issues.
- Perform system upgrades, patch management, and antivirus updates.
- Provide remote and onsite technical support to users.
- Maintain IT asset inventory and documentation.
- Coordinate with L3 teams/vendors for complex issue resolution.
- Ensure tickets are resolved within SLA timelines.
- Strong knowledge of Windows 10/11 and Microsoft Office 365.
- Hands-on experience with Active Directory and Outlook.
- Knowledge of networking concepts (TCP/IP, DNS, DHCP, VPN).
- Experience with ticketing tools like ServiceNow or Jira.
- Good troubleshooting and analytical skills.
- Excellent communication and customer handling skills.
- Ability to work in rotational shifts and under pressure.
Pay: ₹15,000.00 - ₹35,000.00 per month
Benefits:
Work Location: On the road
