Noida, Uttar Pradesh
Job Summary
Key Responsibilities • Monitor infrastructure alerts/events using monitoring tools (Servers, Network, Storage, DB). • Perform L1 triage and basic troubleshooting as per SOP/runbooks. • Log and track incidents in ITSM tools; ensure correct categorization & severity. • Escalate incidents to L2/L3 teams as per defined matrix. • Act as first point of contact for monitoring-related incidents. • Follow shift handover process and maintain operational logs.
Key Responsibilities
Key Responsibilities • Monitor infrastructure alerts/events using monitoring tools (Servers, Network, Storage, DB). • Perform L1 triage and basic troubleshooting as per SOP/runbooks. • Log and track incidents in ITSM tools; ensure correct categorization & severity. • Escalate incidents to L2/L3 teams as per defined matrix. • Act as first point of contact for monitoring-related incidents. • Follow shift handover process and maintain operational logs.
Skill Requirements
Key Skills • Monitoring tools (e.g., Moogsoft, SCOM, SolarWinds) • Basic infrastructure knowledge (Server/Network/Storage) • ITIL Incident & Event Management • Good communication and analytical skills
Other Requirements
ICC analysts
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