Manage day-to-day operations of enterprise branch network infrastructure.
Provide L2 support for network incidents, service requests, and problem management activities.
Troubleshoot complex Layer 2 and Layer 3 network issues within agreed SLAs.
Configure, monitor, and maintain branch routers, switches, and WAN connectivity.
Perform network health checks and preventive maintenance activities.
Execute network changes, branch migrations, link upgrades, and device replacements through approved change management processes.
Coordinate with ISPs and internal teams for WAN, MPLS, Internet, SD-WAN, and leased-line-related issues.
Perform root cause analysis (RCA) for recurring incidents and recommend permanent corrective actions.
Maintain network documentation, topology diagrams, IP addressing plans, and inventory records.
Support vulnerability remediation and ensure compliance with enterprise security policies.
Ensure all network devices comply with enterprise configuration standards and audit requirements.
Participate in DR drills, network audits, compliance reviews, and security assessments.
Support network monitoring tools and proactively address alerts before business impact.
Work closely with L1, L3, security, server, and application teams for issue resolution.
Strong hands-on experience with Cisco or Aruba enterprise switching platforms.
Configuration and troubleshooting of VLANs, STP, RSTP, MSTP, EtherChannel, Port Security, and QoS.
Hands-on knowledge of routing protocols including OSPF, EIGRP, BGP, and Static Routing.
Experience with HSRP/VRRP/GLBP.
Strong understanding of TCP/IP, subnetting, NAT, DHCP, DNS, and IPv4 addressing.
Experience in LAN, WAN, MPLS, Internet, and VPN connectivity.
