▸ On receipt of a confirmed booking, immediately initiate hotel booking, vehicle deployment, and guide assignment — within 24 hours
▸ Maintain the live master booking sheet in Google Sheets — updated in real time across all active bookings by date, hotel, vehicle, guide, and payment status
▸ Prepare a complete Tour File for every group — hotel confirmations, vehicle schedule, guide briefing, safari bookings, entry tickets, and emergency contacts — handed to the Tour Manager 48 hours before departure minimum
▸ Send arrival lists to every hotel for the next 7 days, every Monday morning — and follow up for written confirmation within 24 hours of each request
▸ Monitor every live tour via twice-daily WhatsApp contact with the tour manager — morning plan confirmation and evening completion check
▸ Manage the ILP application process for all Arunachal Pradesh programs — filed exactly 21 days before travel, tracked to confirmed receipt
▸ Log every complaint or deviation during a live tour immediately, and inform the Head of Operations within 30 minutes of identification
▸ Prepare the client-facing Journey File for every FIT booking — a formatted PDF with day-by-day details, hotel addresses, vehicle details, and emergency contacts
▸ Minimum 2–3 years in travel operations — hotel bookings, vehicle coordination, tour documentation, or DMC back-office
▸ Prior experience with Northeast India travel circuits is a strong advantage
▸ Advanced proficiency in Google Sheets — must manage complex multi-booking tracking sheets without training
▸ Fluent in Assamese, Hindi, and English — all three languages are used daily in this role
▸ Fast, accurate, professional WhatsApp communication — this is the primary coordination tool for 80% of operational tasks
▸ Graduate in any discipline — Diploma or Degree in Travel and Tourism preferred
▸ Willing to work extended hours during peak season (October–December) without complaint.
▸ You have worked in a hotel reservations or front office role and want to transition to DMC operations — your hotel-side experience is directly applicable
▸ You have personally handled Arunachal Pradesh ILP facilitation before
▸ You are calm when things go wrong — because in this role, things will occasionally go wrong, and your response quality matters more than the absence of problems
Job Types: Full-time, Permanent
Benefits:
- Cell phone reimbursement
- Food provided
- Provident Fund
Work Location: In person
