Client Support Executive / Implementation Executive / Operations Team Member
Rajkot | factoHR | Full-time
factoHR is looking for enthusiastic and motivated professionals to join our Operations & Implementation team. This role involves managing the complete client implementation lifecycle — from onboarding and software setup to project go-live, support handover, and client retention.
Key Responsibilities:
- Assist in onboarding clients onto the HRMS software
- Gather client requirements and support software configuration/setup
- Provide basic user training and client guidance on system usage
- Coordinate with internal teams to resolve client queries and issues
- Learn and apply payroll processes including salary, tax, PF, ESI, etc.
- Maintain proper documentation and project records
- Ensure smooth communication between clients and internal departments
- Support project handover to the support team after implementation
- Build strong client relationships through timely and effective service
Required Skills:
- Basic knowledge of MS Excel
- Good written and verbal communication skills
- Interest in payroll, HR systems, and statutory compliance
- Problem-solving and client-handling abilities
- Strong teamwork and coordination skills
- Organized and detail-oriented approach
Qualification:
- Bachelor’s degree in Commerce, Business, IT, or related field
- MBA or Postgraduate in HR is an added advantage but not mandatory
What We Offer:
- Opportunity to build a career in HRMS and payroll operations
- Learning exposure in implementation and client management
- Professional and supportive work environment
- Career growth opportunities
Interested candidates can share their resume at [email protected]
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Leave encashment
- Paid sick time
- Paid time off
Language:
Work Location: In person
