Roles and Responsibilitites:-
Financial & Revenue Management
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Develop, monitor, and manage operating budgets to maximize profitability and meet financial targets.
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Analyze market trends and competitor pricing to develop pricing strategies and drive room occupancy.
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Oversee purchasing, inventory control, and expense tracking
Guest Services & Reputation
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Welcome guests, ensure exceptional hospitality experiences, and monitor the hotel's online reputation.
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Handle escalated guest complaints and execute service recovery protocols.
Staff Leadership & Human Resources
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Recruit, train, and mentor staff, from department heads to hourly employees.
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Create work schedules, manage performance evaluations, and foster a productive, positive work culture.
Operations Management
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Supervise day-to-day operations across all departments, including front desk, housekeeping, food and beverage, and maintenance.
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Conduct regular property inspections to ensure high standards of cleanliness, maintenance, and safety.
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Coordinate with external vendors, contractors, and event planners
