Customer Support Associate (Inbound Sales)
Job Summary
We are looking for a Customer Support Associate (Inbound Sales) to join our Customer Support team. The role involves handling customer queries, resolving complaints, managing escalations, and ensuring customer satisfaction while meeting service-level agreements (SLAs). The candidate will also support inbound sales through upselling and cross-selling of products and services.
Shift & Work Mode
Shift: US Shift
Work Mode: Work from Office (WFO)
Key Responsibilities
Handle inbound customer calls and provide prompt resolutions.
Manage customer queries, complaints, and escalations effectively.
Resolve customer issues within defined SLA timelines.
Support inbound sales through upselling and cross-selling of products and services.
Maintain high levels of customer satisfaction and service quality.
Coordinate with internal teams to ensure timely issue resolution.
Accurately document customer interactions and update relevant systems.
Adhere to company policies, quality standards, and compliance guidelines.
Required Skills
Excellent verbal and written communication skills.
Strong customer service and interpersonal skills.
Ability to handle customer disputes professionally.
Ability to manage multiple stakeholders effectively.
Strong time management and ability to meet deadlines.
Team player with a collaborative approach.
Adaptable and flexible in a fast-paced work environment.
Basic computer knowledge and familiarity with MS Office.
Eligibility
Freshers and experienced candidates are welcome to apply.
Prior experience in customer service, international BPO, or inbound sales is an added advantage.
Preferred Attributes
Customer-centric mindset.
Strong problem-solving and decision-making skills.
Positive attitude with a willingness to learn.
Ability to work under pressure and achieve performance targets.
Additional Requirements
Willingness to work in US shifts.
Comfortable working from the office.
Flexible to work as per business requirements.
Pay: ₹45,000.00 - ₹48,000.00 per month
Experience:
- B2B sales: 4 years (Preferred)
Shift availability:
Work Location: In person
