Work you'll do
As an Engineering Manager I on the GTS GDAS ServiceNow team, you will be responsible for:
- Leading end-to-end technical implementations for ServiceNow Governance, Risk, and Compliance (GRC), Security Operations (SecOps), and platform solutions, including design, configuration, development, testing, and deployment
- Developing and configuring ServiceNow components, including Business Rules, Script Includes, UI Policies, UI Actions, Client Scripts, access controls (ACLs), workflows, and custom tables
- Building and supporting integrations between ServiceNow and other platforms using Representational State Transfer (REST), Simple Object Access Protocol (SOAP), application programming interfaces (APIs), web services, Extensible Markup Language (XML), and JavaScript Object Notation (JSON)
- Creating technical documentation, unit test cases, implementation plans, reports, dashboards, and migration support artifacts, while supporting upgrades, customizations, and defect resolution
- Collaborating with architects, subject matter specialists, managers, and delivery teams to define technical requirements, estimate effort, support proof of concept development, and enable transition activities for new and existing opportunities
The team
The GTS GDAS ServiceNow team provides ServiceNow technology support to Deloitte Global and Member Firms.
Location: Hyderabad
Shift Timings: 11 AM to 8 PM
Qualifications
Required:
- 10-13 years of experience in technology delivery, including 7-8 years of experience in ServiceNow GRC/SecOps implementations
- 3-4 years of experience leading ServiceNow technical teams
- Experience developing and configuring ServiceNow Business Rules, Script Includes, UI Actions, Client Scripts, ACLs, workflows, and custom tables
- Experience integrating ServiceNow with enterprise platforms using REST, SOAP, APIs, XML, JSON, and web services
- Experience with Configuration Management Database (CMDB) administration, Common Service Data Model (CSDM), data migration, and ServiceNow administration settings
- ServiceNow Certified System Administrator certification and ServiceNow Implementation Specialist certification in at least one module
- Bachelor’s degree
Preferred:
- Experience with UI Builder and Workspace configuration in ServiceNow
- Experience with domain separation in ServiceNow
- Experience with Discovery, Orchestration, IT Operations Management (ITOM), Strategic Portfolio Management/IT Business Management (SPM/ITBM), or Event Management
- Experience configuring MID Servers and supporting automated discovery across network devices, servers, and applications
- Experience working in Agile or Scaled Agile Framework (SAFe) delivery environments
- Certified Application Developer (CAD) certification
#CA-NRP
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Professional development
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Benefits to help you thrive
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Recruiting tips
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