Project Role : Custom Software Engineer
Project Role Description : Develop custom software solutions to design, code, and enhance components across systems or applications. Use modern frameworks and agile practices to deliver scalable, high-performing solutions tailored to specific business needs.
Must have skills : Contact Center Technology Implementation
Good to have skills : Contact Center Technology Capabilities
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: QA Lead with extensive experience in testing conversational AI and contact center platforms, with strong expertise in NICE Cognigy.AI, virtual agent workflows, and omnichannel integrations. Proven capability in designing and executing end-to-end test strategies covering NLU accuracy, dialog flows, backend integrations, and telephony/CCaaS platforms (NICE CXone, Genesys, Avaya). Skilled in API automation using REST clients and frameworks (Postman, RestAssured, Karate) and validating event-driven integrations using Kafka and webhooks. Hands-on experience in test automation for chat and voice channels, regression suites, and CI/CD pipeline integration (Jenkins, GitHub Actions). Strong knowledge of non-functional testing including performance, failover, and security validation (OAuth2, JWT). Demonstrates leadership in building QA frameworks, mentoring teams, defining quality gates, and ensuring production-ready conversational AI Roles & Responsibilities: - Expected to be an SME. - Collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Facilitate knowledge sharing and mentoring within the team to enhance overall performance. - Analyze project requirements and translate them into technical specifications for the development team. Professional & Technical Skills: - Must To Have Skills: Proficiency in Contact Center Technology Implementation. - Good To Have Skills: Experience with Contact Center Technology Capabilities. - Strong understanding of software development life cycle methodologies. - Experience with modern programming languages and frameworks. - Ability to design and implement scalable software architectures. Additional Information: - The candidate should have minimum 12 years of experience in Contact Center Technology Implementation. - This position is based at our Bengaluru office. - A 15 years full time education is required.
15 years full time education
