Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Generative AI
Good to have skills : NA
Minimum
12 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your deep product knowledge to design effective resolutions for any issues that arise. Your commitment to quality will be evident as you work diligently to maintain high standards in service delivery and client satisfaction.
Roles & Responsibilities:
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Facilitate training sessions for junior team members to enhance their skills and knowledge.
- Monitor and evaluate team performance to ensure alignment with organizational goals.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Generative AI.
- Good To Have Skills: Experience with natural language processing techniques.
- Strong understanding of machine learning frameworks and libraries.
- Familiarity with cloud computing platforms and their integration with AI solutions.
- Experience in troubleshooting and resolving technical issues related to AI applications.
- Resource needs to be AI Ready.
Additional Information:
- The candidate should have minimum 12 years of experience in Generative AI.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
- AI Powered Tech Talent
