About Nim Academy:
Nim Academy is dedicated to empowering learners with practical, career-focused training in digital skills, technology, and business. We pride ourselves on delivering an exceptional learning experience and building strong, lasting relationships with our students.
Role Overview:
We are looking for a motivated Customer Relationship Officer to manage student interactions, resolve queries, and ensure a seamless learning experience. You will be the first point of contact for students and play a key role in nurturing relationships that drive student satisfaction and loyalty.
Key Responsibilities:
- Engage with students via phone, email, WhatsApp, and in-person to address queries and provide guidance.
- Maintain records of student interactions and feedback in the CRM system.
- Assist in onboarding new students and guide them through courses and programs.
- Collaborate with the sales and training teams to ensure smooth communication and service delivery.
- Identify opportunities to enhance student engagement, retention, and satisfaction.
- Prepare reports on student feedback, satisfaction levels, and recurring issues.
Requirements:
- Proven experience in customer service, client relations, or student support.
- Excellent communication and interpersonal skills.
- Strong problem-solving skills and a proactive approach.
- Familiarity with CRM tools is a plus.
- Empathetic, patient, and able to handle multiple student interactions efficiently.
What We Offer:
- Competitive salary and performance-based incentives.
- Opportunities for career growth and learning.
- Supportive and collaborative work environment.
- Training in our programs and processes to help you succeed.
How to Apply:
Send your resume and a brief note about your experience in customer support or student relations to [email protected]
Job Type: Full-time
Pay: ₹10,000.00 - ₹15,338.43 per month
Work Location: In person
