The Admin & Operations Executive is responsible for supporting the organization's day-to-day administrative and operational activities. The role involves coordinating with customers, vendors, technicians, purchase, sales, and internal teams to ensure smooth project execution, service delivery, office administration, and efficient business operations.
Key ResponsibilitiesOperations & Service Coordination
- Coordinate project execution with purchase and technical teams.
- Schedule service calls and technician visits based on priority.
- Coordinate material availability and manpower planning.
- Monitor job progress and provide operational support.
- Manage AMC renewals, service scheduling, and documentation.
- Maintain customer communication regarding service updates.
- Record service reports and identify upselling opportunities.
- Customer feedback call
- Service materials handling and registration to service centers / portals
Sales Coordination
- Handle incoming enquiries and assign qualified leads to the sales team.
- Coordinate site surveys and Customer Inspection Reports (CIR).
- Collect vendor pricing and prepare accurate quotations.
- Support order processing, documentation, and project handover.
- Maintain CRM records for leads, quotations, and follow-ups.
Administration
- Manage office records, documentation, and correspondence.
- Maintain office supplies, assets, and vendor records.
- Coordinate facility maintenance, courier services, and office logistics.
- Assist with meeting coordination, reports, and administrative support.
- Ensure compliance with company policies and maintain organized documentation.
- General administration works
Required Skills
- Strong communication and coordination skills.
- Good organizational and multitasking abilities.
- Proficiency in MS Office (especially Excel), Email, and CRM software.
- Basic technical understanding and customer-handling skills.
- Attention to detail, problem-solving ability, and a professional attitude.
Qualifications
- Bachelor's degree in Business Administration, Commerce, Management, or a related field.
- 1–3 years of experience in Administration, Operations, Service Coordination, or Sales Coordination.
Work Location: In person
