Job Summary
We are looking for a friendly, energetic, and service-oriented Guest Relations Executive to create exceptional guest experiences throughout their stay. The ideal candidate will be responsible for welcoming guests, ensuring their comfort, coordinating with various departments, and delivering personalized hospitality that exceeds expectations.
Key Responsibilities
- Welcome guests warmly and create a positive first impression.
- Assist with guest check-in and provide orientation on resort facilities, activities, services, and resort guidelines.
- Understand guest preferences, special requests, and service expectations to deliver personalized experiences.
- Provide attentive support to families, children, senior citizens, and guests requiring special assistance.
- Monitor guest comfort throughout their stay and proactively resolve concerns.
- Coordinate room readiness and conduct pre-arrival inspections to ensure rooms meet quality standards before guest check-in.
- Work closely with housekeeping, maintenance, front office, and other departments to ensure seamless guest service.
- Interact with guests during resort activities and encourage participation in recreational and entertainment programs.
- Operate and manage entertainment and projector systems during guest events, where applicable.
- Coordinate with the restaurant team to ensure a smooth dining experience and collect guest feedback.
- Assist in organizing and hosting campfire sessions, evening entertainment, and guest engagement activities.
- Handle guest complaints professionally, resolve issues promptly, and escalate complex concerns when necessary.
- Collect guest feedback, reviews, and suggestions during the stay and at checkout to support continuous service improvement.
Qualifications & Skills
- Bachelor's degree or diploma in Hospitality, Hotel Management, Tourism, or a related field preferred.
- 0–3 years of experience in guest relations, front office, hospitality, or customer service (freshers with excellent communication skills may also apply).
- Excellent verbal and written communication skills in English; additional languages are an advantage.
- Strong interpersonal, problem-solving, and conflict-resolution skills.
- Positive attitude with a passion for delivering outstanding customer service.
- Ability to multitask and work efficiently in a fast-paced environment.
- Willingness to work flexible shifts, weekends, and holidays as required.
Pay: ₹17,000.00 - ₹20,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Internet reimbursement
Work Location: In person
