About Sendvise
Sendvise is an AI-powered Business Communication Platform providing WhatsApp Business API, AI Chatbots, CRM, Marketing Automation, Shared Team Inbox, AI Voice Agent, SMS, RCS, Email Automation and Enterprise Communication Solutions.
We are looking for an experienced Business Operations Manager who can oversee day-to-day company operations, improve business processes and ensure smooth coordination between all departments.
Job Summary
The Business Operations Manager will be responsible for managing daily business operations, improving productivity, monitoring departmental performance and ensuring that all teams work efficiently towards company goals.
The ideal candidate should have excellent leadership, analytical and organizational skills with experience in managing operations for a fast-growing SaaS or technology company.
Departments You'll Coordinate
- HR & Admin
- Finance & Accounts
- Sales
- Business Development
- Marketing
- Product
- Engineering
- Technical Support
- Customer Success
Key ResponsibilitiesBusiness Operations
- Monitor daily business operations.
- Ensure smooth coordination between departments.
- Improve operational efficiency.
- Standardize business processes.
- Implement SOPs.
- Monitor company KPIs.
Team Coordination
- Conduct daily operations meetings.
- Resolve inter-department issues.
- Track task completion.
- Improve communication between teams.
- Support department heads.
Performance Monitoring
- Review departmental KPIs.
- Prepare daily, weekly and monthly MIS reports.
- Track productivity.
- Monitor resource utilization.
- Recommend process improvements.
Process Improvement
- Identify operational bottlenecks.
- Improve workflows.
- Automate repetitive processes.
- Increase team productivity.
- Reduce operational delays.
Compliance & Governance
- Ensure SOP compliance.
- Review policy implementation.
- Monitor documentation standards.
- Support internal audits.
- Coordinate with HR and Finance for compliance.
Business Planning
- Prepare operational plans.
- Support budgeting.
- Coordinate quarterly reviews.
- Track business goals.
- Present reports to leadership.
Daily Responsibilities
- Conduct daily operations review.
- Follow up with department heads.
- Monitor business dashboards.
- Resolve escalations.
- Review pending tasks.
- Prepare management reports.
- Ensure SLA compliance.
Monthly KPIs
- Departmental KPI achievement.
- Project delivery on schedule.
- Process compliance.
- Operational efficiency improvements.
- Reduction in cross-functional delays.
- Timely MIS reporting.
Required Skills
- Business Operations.
- Leadership.
- Process Management.
- MIS Reporting.
- Excel & Google Sheets.
- Project Coordination.
- Communication.
- Analytical Thinking.
- Decision Making.
Preferred Skills
- SaaS Operations.
- ERP/CRM Operations.
- KPI Dashboard Management.
- ISO Process Knowledge.
- Project Management Tools (ClickUp, Jira, Asana).
Qualification
- MBA (Operations)
- MBA (Business Management)
- BBA + Relevant Experience
- Any Graduate with Operations Management experience.
Experience
- Minimum 5 Years
- Preferred 5–8 Years in Operations, Business Management or Project Management.
Working Days
- Monday to Saturday.
- Office Timing: 10:00 AM – 7:00 PM
Salary & BenefitsFixed Salary
Additional Benefits
- Performance Bonus.
- Annual Appraisal.
- Leadership Development.
- Paid Leave.
- Laptop.
- Mobile Allowance (if applicable).
- Career Growth.
Key Performance Indicators (KPIs)
- Ensure all departments achieve operational KPIs.
- Conduct weekly operations review meetings.
- Reduce operational bottlenecks.
- Improve SLA adherence across teams.
- Maintain accurate business reports.
- Ensure timely completion of company-wide initiatives.
Career Growth
- Business Operations Manager
- Senior Operations Manager
- General Manager – Operations
- Director – Operations
- Chief Operating Officer (COO)
Ideal Candidate
The ideal candidate should be highly organized, execution-focused and capable of managing multiple departments simultaneously. They should excel at process optimization, team coordination and ensuring that the entire organization operates efficiently.
Pay: ₹600,000.00 - ₹900,000.00 per year
Work Location: In person
