About The Zero Point Cafe
The Zero Point Cafe is more than just a café—it's a destination where exceptional food, premium coffee, and memorable experiences come together. We believe every guest should leave happier than they arrived, and our Guest Relationship Executive plays a key role in making that happen.
Position Summary
We are looking for an energetic, well-groomed, and customer-focused Guest Relationship Executive (GRE) who will be the face of The Zero Point Cafe. The ideal candidate will create memorable guest experiences by welcoming customers, managing reservations, handling feedback, and ensuring every guest receives outstanding hospitality. Guest relationship roles in hospitality typically focus on creating positive first impressions, coordinating service, and resolving guest concerns promptly. (Glassdoor)
Key ResponsibilitiesGuest Experience
- Welcome every guest with warmth and professionalism.
- Escort guests to their tables and assist with seating arrangements.
- Build relationships with regular customers and remember guest preferences.
- Ensure every guest receives personalized attention throughout their visit.
Customer Service
- Address guest queries, complaints, and special requests professionally.
- Coordinate with the kitchen and service staff for smooth operations.
- Ensure quick resolution of service issues.
- Collect guest feedback and share improvement suggestions with management.
Reservations & Front Desk
- Manage table reservations and waiting lists.
- Handle phone calls, WhatsApp inquiries, and walk-in guests.
- Inform guests about café offers, events, and special menus.
Brand Representation
- Maintain excellent grooming and a positive attitude.
- Create Instagram-worthy guest experiences.
- Encourage satisfied guests to leave Google Reviews and follow the café on social media.
- Build long-term customer loyalty through exceptional hospitality.
Operational Support
- Monitor cleanliness and ambience of the café.
- Support special events, birthday celebrations, and corporate bookings.
- Assist in coordinating VIP guests and influencers visiting the café.
Required Skills
- Excellent communication in English, Hindi, and Odia (preferred)
- Strong interpersonal and relationship-building skills
- Pleasant personality with a positive attitude
- Customer-first mindset
- Problem-solving and conflict-resolution abilities
- Ability to multitask in a fast-paced environment
- Basic computer knowledge (MS Office, POS systems)
- Professional grooming and etiquette
Qualifications
- Graduate in any discipline (Hotel Management preferred)
- 0–3 years of experience in hospitality, cafés, restaurants, hotels, or customer service
- Freshers with excellent communication skills are welcome to apply.
Preferred Experience
- Café or restaurant operations
- Front office or guest relations
- Customer service or retail
- Event coordination
Key Performance Indicators (KPIs)
- Guest Satisfaction Score (CSAT)
- Google Review ratings
- Repeat customer percentage
- Complaint resolution time
- Guest feedback score
- Customer engagement and loyalty
Salary & Benefits
- Competitive salary (based on experience)
- Performance-based incentives
- Employee meals
- Career growth opportunities
- Training & development
- Friendly and vibrant work environment
Why Join The Zero Point Cafe?
- Work with one of Bhubaneswar's fastest-growing café brands.
- Learn premium hospitality and guest experience management.
- Opportunities to grow into Team Leader, Café Manager, or Operations roles.
- Be part of a passionate and customer-centric team.
To Apply:
Send your resume to [email protected] with the subject line:
Application for Guest Relationship Executive – The Zero Point Cafe
Pay: ₹15,000.00 - ₹31,412.81 per month
Work Location: In person
