The Customer Relationship Executive will be responsible for managing customer interactions, addressing their needs, and ensuring a high level of customer satisfaction. This role requires excellent communication skills, a customer-centric approach, and the ability to handle multiple tasks efficiently.
In this role, you will be the primary point of contact for our customers, addressing their inquiries, resolving issues, and providing information about our products and services. You will manage and nurture customer relationships through regular follow-ups and check-ins, ensuring their needs are met and exceeded. Handling customer complaints and providing appropriate solutions in a timely manner is a key responsibility.
You will also maintain accurate records of customer interactions, feedback, and actions taken in our CRM system. Collaborating with internal teams such as sales, marketing, and product development to ensure a seamless customer experience is crucial. Additionally, you will analyze customer feedback and provide insights to improve our products and services.
Job Type: Full-time
Pay: ₹12,000.00 - ₹20,000.00 per month
Experience:
- Customer service: 1 year (Preferred)
Language:
- English and Hindi (Preferred)
Work Location: In person
