Job Title: Work Force Management
Date : June 14th, 2026 (on Sunday)
Timings : 10:00 AM – 12:30 PM
Venue : TCS, Sahyadri Park, Plot No. 2 & 3, MIDC SEZ, Rajiv Gandhi Infotech Park, Phase-III, Maan, Hinjewadi, PUNE
Experience Required: 4-6 years
Purpose of the Role:
This role supports the HR Operations team of our client. The role requires the executive to maintain MIS/Dashboards and work on the Work Force Management
Domain Skills:
- MIS Management & Data Reporting: Collect, validate, and analyze workforce data from multiple sources to create daily, weekly, and monthly reports.
- WFM Systems Management: Maintain, configure, and update Workforce Management systems such as IEX, Verint/Blue Pumpkin, or eWFM.
- Intra-Day Monitoring: Monitor real-time staffing levels, service levels, and agent schedule adherence, taking corrective actions as needed.
- Forecasting & Capacity Planning: Analyze historical performance trends to help predict future staffing needs.
- Performance Analysis: Identify trends, operational gaps, and opportunities for process improvement.
Knowledge, Skills and Experience :
- Technical experience required (e.g. – MS Excel, MS Word, System Knowledge to basic / intermediate / expert level)
- Technical Skills: Advanced proficiency in MS Excel (VLOOKUP, Pivot Tables, Macros) is essential.
- WFM Tools: Experience with scheduling/forecasting tools (e.g., eWFM, IEX, Verint, CMS).
- Analytical Skills: Strong ability to understand data, identify patterns, and problem-solve.
- Communication: Ability to collaborate with operations teams to provide actionable insights.
- Education/Experience: Generally requires a Bachelor’s degree in any field, with 1–3 years of relevant experience in WFM/MIS background
- Experience of handling a wide range of diverse, sensitive activities within a customer facing environment.
Key Result Areas : Key output of Job
Delivery of an effective, efficient and timely hiring in line with agreed service levels, regulatory guidelines and statutory/legal requirements.
- Average Handling Time (AHT)
