Work Experience
Job Requirement:
-
Knowledge on ITIL framework;
-
Technical ability to provide 1st level network monitoring;
-
Technical ability to provide basic fault finding and fault escalation;
-
Good understanding of incident management activities;
-
Good ability to follow and documented operational processes;
-
Basic understanding of Ethernet, Spanning Tree, TCP/IP, Routing (RIP, EIGRP, OSPF, BGP);
-
Basic understanding of IOS and CatOS;
-
Experience with ticket management and change request management systems;
-
Experience with network monitoring / management tools/ analysis tools;
-
Experience with liaising with carriers and vendors for faults; and
-
Good communications and interpersonal skills.
- Day-to-day maintenance and backup.
- SLA Maintenance/ Management, monthly Uptime reports, bandwidth utilization reports & interface utilization/reporting of all the devices.
- Trouble shooting and debugging of Network and Application access issues.
-
Incident management.
- Submission of periodical reports on the performance of the equipment’s and its review.
-
SLA maintenance/management, daily, weekly, and quarterly interface utilization report, hardware report etc.
-
Open for 24*7 Shift.
Qualification: B.E / B.Tech. / MCA with CCNA or equivalent certification
Desired Experience:
- Any Technical Graduate with hands on experience with networking, routing, switching is necessary with minimum 2+ years of experience.
-
Network engineer with basic networking technology skills; Good understanding of cross platform technologies; and should be familiar with Cisco based technologies and products. (working hours 24x7, shift based)
