Role Overview As a Domestic Inside Sales Executive, you will engage high-intent leads across India, guide parents through the purchase journey, and maximise lifetime value via strategic upselling and cross-selling. Based out of our Mumbai HQ (Santacruz), you’ll be part of a high-energy team that drives the company’s primary revenue engine. Key Responsibilities Area Lead Engagement & Conversion Upsell & Cross-Sell Product Mastery What You’ll Do Call, WhatsApp, and email inbound leads; perform needs analysis; convert prospects to paying customers for flagship courses. Recommend advanced programs, bundles, and learning toys to existing users; achieve monthly revenue targets. Develop deep knowledge of pedagogy, outcomes, and success stories to deliver confident, consultative pitches. Pipeline Management Maintain accurate CRM records; track follow-ups, deal stages, and daily call metrics for clear reporting. Customer Experience Provide empathetic, solution-oriented support; resolve queries and coordinate with support teams when needed. Market Feedback Loop Share insights with marketing, product, and activation teams to sharpen campaigns and user journeys. Key Performance Indicators (KPIs) ● Daily Call Activity: Minimum 80–100 connected calls (new + follow-ups). Lead Conversion Rate: 15–20% of qualified leads converted to paying customers. ● Monthly Revenue Target: Achievement of assigned sales quota through enrollments. ● Follow-Up Discipline: 100% CRM updates, timely task completion, and zero lead leakage. ● Upsell / Cross-Sell Contribution: % of revenue from advanced programs or bundles. ● Customer Satisfaction: Positive feedback scores from parents post-enrollment. Must-Have Qualifications ● Fluent English & Hindi; clear, engaging phone presence. ● Candidate should have graduate pass out form any field ● 1–3 years’ experience in B2C inside sales, telesales, or customer success (EdTech or digital products preferred). ● Proven record of hitting monthly revenue / conversion targets. ● Comfortable with a 6-day work week (rolling saturday or sunday off, timing 10am -7 pm). ● Proficient with CRMs, spreadsheets, and virtual meeting tools. ● High empathy, consultative mindset, and strong objection-handling skills. Experience in the EdTech sector is a significant plus. Nice-to-Have ● Familiarity with early-years education or parenting products. ● Exposure to outbound call campaigns or dialer systems. ● Knowledge of upsell/cross-sell frameworks and data-driven selling.
Pay: ₹20,000.00 - ₹50,000.00 per month
Benefits:
Work Location: In person
