A Customer Retention Executive focuses on reducing churn by building relationships with existing clients, resolving complaints, and encouraging loyalty to ensure long-term satisfaction and recurring revenue. They act as a vital link between the company and its customers, often working with CRM systems to track interactions and analyse behaviour. Efficiently addressing grievances and solving problems to turn negative experiences into positive ones. Maintaining accurate, up-to-date records of customer interactions, feedback, and engagement metrics.
Pay: ₹22,000.00 - ₹33,000.00 per month
Benefits:
Work Location: In person
