Job Description – Sales Representative
Position: Sales Representative – Furniture
Department: Sales
Location: Furnitech Luxe, Raipur
Reporting To: Store Manager / Business Head
Employment Type: Full-Time
About the Role
We are looking for an energetic, confident and customer-focused Sales Representative to join our furniture showroom. The candidate will be responsible for handling showroom customers, generating leads, following up with prospects, understanding customer requirements and converting enquiries into sales.
The ideal candidate should have a strong interest in furniture, interiors and home décor, excellent communication skills and a strong desire to achieve sales targets.
Key Responsibilities
1. Customer Handling
- Welcome and assist customers visiting the showroom.
- Understand customer requirements, preferences, budget and timelines.
- Explain product features, materials, dimensions, finishes and pricing.
- Suggest suitable products based on customer requirements.
- Provide a premium and professional customer experience.
2. Sales & Target Achievement
- Achieve monthly and quarterly sales targets.
- Convert showroom enquiries and walk-ins into sales.
- Prepare quotations and coordinate with customers for order confirmation.
- Upsell and cross-sell related furniture and accessories.
- Negotiate with customers within the approved company pricing and discount structure.
3. Lead Generation
- Generate new leads through personal networking, references, architects, interior designers, contractors and other channels.
- Develop relationships with architects, interior designers, builders and corporate clients.
- Actively pursue project and bulk-order opportunities.
- Maintain a healthy sales pipeline.
4. Follow-Up
- Regularly follow up on quotations, enquiries and pending orders.
- Maintain proper records of all leads and customer interactions.
- Ensure no genuine enquiry is left unattended.
- Follow up with customers until closure or final decision.
5. Project Sales
- Identify furniture requirements for residential, commercial, hospitality and office projects.
- Coordinate with the design/project team for customised requirements.
- Visit project sites when required.
- Prepare preliminary requirements and coordinate internally for quotations.
- Build long-term relationships with project clients.
6. Product Knowledge
- Maintain complete knowledge of showroom products, materials, finishes, sizes and specifications.
- Keep updated on new products, collections and offers.
- Understand competitors' products and pricing in the local market.
7. Order Coordination
- Coordinate with billing, stores, logistics and installation teams after order confirmation.
- Ensure correct product, quantity, finish and delivery details are communicated.
- Keep customers updated regarding order status and delivery schedules.
8. Customer Relationship Management
- Maintain relationships with existing customers for repeat business and referrals.
- Collect customer feedback.
- Handle basic customer concerns professionally and escalate issues when required.
Daily Responsibilities
- Attend showroom enquiries and walk-ins.
- Make outbound calls to existing and new leads.
- Follow up on pending quotations.
- Update lead/customer records.
- Contact architects, designers, contractors and project clients.
- Achieve daily calling and follow-up targets.
- Maintain showroom presentation and product readiness.
- Report daily sales activity to the Store Manager.
Key Performance Indicators (KPIs)KPIMeasurementMonthly SalesAchievement against targetConversion RateEnquiries converted into ordersLead GenerationNew qualified leadsFollow-UpsDaily/weekly follow-up activityProject LeadsNew project enquiries generatedAverage Order ValueValue per customer/orderRepeat BusinessRepeat/referral customersCustomer SatisfactionFeedback & complaintsCollection SupportTimely payment coordinationEligibility
Education: Minimum 12th Pass; Graduate preferred.
Experience:
- 1–3 years of sales experience preferred.
- Experience in furniture, interior, modular furniture, home décor, retail or lifestyle products will be an advantage.
- Freshers with excellent communication and sales skills may also be considered.
Skills Required
- Excellent communication and interpersonal skills.
- Good Hindi and English communication.
- Strong convincing and negotiation skills.
- Customer-oriented approach.
- Good follow-up discipline.
- Ability to work under sales targets.
- Basic computer knowledge.
- Ability to prepare quotations and maintain customer records.
- Presentable personality.
- Strong networking and relationship-building skills.
Personality We Are Looking For
We need someone who is:
Confident Energetic Well Groomed Persuasive Positive Target-Oriented Honest Proactive Good Listener Strong in Follow-Up
Compensation
Incentive: Performance-based monthly sales incentive
Additional Incentives: Special incentives for achieving/exceeding targets and generating project/bulk orders.
Career Growth
Successful candidates can grow into:
Sales Representative → Senior Sales Executive → Store Manager → Sales/Business Development Manager
Important Note
This is not a passive showroom sales job. The candidate will be expected to actively generate business, follow up with prospects, develop architect/interior-designer relationships and contribute towards both retail and project sales.
Pay: ₹15,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Internet reimbursement
- Provident Fund
Work Location: In person
