Job Summary
Beyond Years is looking for a professional, well-groomed, and customer-focused Front Desk Executive to be the first point of contact for our clients. The ideal candidate should have excellent communication skills, experience in client handling, appointment scheduling, billing, and maintaining a premium customer experience.
Key Responsibilities
- Welcome and assist clients in a warm and professional manner.
- Manage appointments, scheduling, and follow-up calls.
- Handle incoming phone calls, WhatsApp inquiries, and emails.
- Register new clients and maintain accurate records.
- Coordinate with doctors, nurses, and technicians for smooth operations.
- Process billing, payments, and issue invoices/receipts.
- Maintain reception area cleanliness and professionalism.
- Address client queries and resolve concerns efficiently.
- Support daily administrative and operational activities.
- Ensure an exceptional customer experience at every interaction.
Required Qualifications
- Graduate in any discipline.
- Minimum 2 years of experience as a Front Desk Executive, Receptionist, or Customer Service Executive.
- Excellent verbal and written communication in English, Hindi, and Marathi.
- Proficient in MS Office (Word, Excel, Outlook) and basic computer applications.
- Pleasant personality with a professional appearance.
- Strong organizational and multitasking skills.
Preferred Industry Experience
- Wellness Centre
- Hospital
- Clinic
- Aesthetic Clinic
- Luxury Salon & Spa
- Hospitality
Pay: ₹20,000.00 - ₹25,000.00 per month
Work Location: In person
