Location: Marine Lines, Mumbai
Role Overview
We are seeking a highly sophisticated, articulate, and experienced Luxury Relationship Manager / Sales Specialist to join our team at our premier location in Marine Lines, Mumbai. This role goes beyond traditional retail; it is about building lifelong relationships with High-Net-Worth Individuals (HNIs) and Ultra-HNIs across India. The ideal candidate possesses deep expertise in diamond-studded jewelry and high-end timepieces, alongside a proven track record of handling high-ticket transactions with absolute discretion and flawless etiquette.
Key Responsibilities
· HNI Client Management: Cultivate, maintain, and expand a premium portfolio of HNI and UHNI clients, catering to Mumbai's elite, corporate leaders, and multi-generational affluent families.
· Consultative Sales: Guide clients through high-ticket purchases of certified diamond jewelry and luxury watches, demonstrating deep product knowledge, storytelling ability, and technical expertise.
· Private Viewings: Organize and conduct exclusive, private viewings, trunk shows, and off-site consultations, creating an immaculate luxury experience either in-lounge or at a client’s private residence.
· Relationship Building: Act as a brand custodian, managing the end-to-end client journey from initial consultation to after-sales service, custom design coordination, and long-term engagement.
· Market Intelligence: Stay abreast of global and domestic trends in Haute Joaillerie and Haute Horlogerie, auction market dynamics, and gemstone certifications (GIA, IGI) to position yourself as a trusted advisor.
Job Requirements & Qualifications
· Experience: Minimum of 4–7 years of experience in luxury retail, high-end boutique sales, or private client relations in Mumbai, specifically handling diamond jewelry and luxury watch brands.
· Network: A pre-existing, active network or demonstrable experience in managing relationships with HNIs, business tycoons, and affluent families in South Mumbai and surrounding regions.
· Product Knowledge:
· Strong understanding of diamond grading (the 4 Cs), precious metals, and fine jewelry craftsmanship.
· Familiarity with watch complications, movements, and horological history.
· Communication Skills: Exceptional verbal and written communication skills. Perfect command of English is required; fluency in Hindi/Gujarati is a significant advantage given the local demographic.
· Persona: Impeccable grooming, sophisticated deportment, and a high emotional quotient (EQ) with the ability to navigate elite social circles effortlessly.
· Discretion: Strict adherence to client confidentiality and data privacy protocols.
What We Offer
· A highly competitive base salary aligned with luxury industry benchmarks in Mumbai.
· An industry-leading, uncapped commission structure on high-ticket sales.
· A premium, secure boutique working environment in a prime South Mumbai location.
· Opportunities for professional growth and exposure to rare, high-value inventory.
Pay: ₹20,000.00 - ₹60,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Flexible schedule
- Provident Fund
Work Location: In person
