Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Network Infrastructures
Good to have skills : SD-WAN Operations
Minimum
2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by diligently monitoring and analyzing various components of essential business systems. This role requires a proactive approach to identifying issues and swiftly resolving them to maintain seamless operations. The position demands continuous engagement with system performance, troubleshooting complex problems, and ensuring that critical applications function optimally to support business needs effectively.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of application issues.
- Document and communicate findings and solutions clearly to stakeholders.
- Assist in the development and implementation of process improvements to enhance system reliability.
- Support junior team members by sharing knowledge and providing guidance when necessary.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Good To Have Skills: Experience with SD-WAN Operations.
- Strong understanding of network protocols and infrastructure components.
- Ability to analyze and troubleshoot complex network-related issues.
- Familiarity with monitoring tools and techniques for network performance.
- Experience in maintaining and supporting critical business systems.
Additional Information:
- The candidate should have minimum 2 years of experience in Network Infrastructures.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
