Role Overview
The role will be responsible for managing end-to-end repayment and EMI operations, including EMI presentation cycles, NACH/PDC/SPDC processes, payment tracking, and system application. The incumbent will also manage vendor operations for dispatch and retrieval of instruments, ensuring strong controls, accuracy, and timely execution.
Key Responsibilities
Repayment & EMI Operations
- Manage the complete EMI presentation cycle, covering:
oPresentation of NACH, PDC, and SPDC as per defined schedules
oCoordination with banks, clearing houses, and internal systems for timely presentation
- Oversee end-to-end NACH lifecycle, including registration, modification, presentation, re-presentation, and closures.
- Monitor and resolve EMI returns / bounces, NACH failures, and representation cases.
- Handle NACH migration activities, including bank/platform changes and mandate transfers.
- Track payment realisation status for NACH/PDC/SPDC presentations.
- Ensure accurate and timely payment application in the system, including:
oEMI posting
oExcess/short payment handling
oReconciliation and exception resolution
- Manage auto lease payment application and address system or operational mismatches.
Vendor Management
- Manage vendors responsible for dispatch, presentation support, and retrieval of physical instruments (PDC/SPDC/NACH mandates).
- Validate vendor MIS reports and invoices; ensure SLA and TAT adherence.
- Drive resolution of operational issues, escalations, and service gaps with vendors.
Controls, Compliance & MIS
- Ensure adherence to RBI/banking guidelines, internal policies, and SOPs related to EMI and repayment operations.
- Prepare and maintain daily/monthly MIS, reconciliation statements, and control dashboards.
- Support internal and external audits by providing data, explanations, and documentation.
- Identify process gaps and drive process improvements and automation initiatives in repayment and EMI cycles.
Desired Candidate Profile
Qualifications
- Graduate in any discipline (MBA / Finance preferred).
Experience
- 2–7 years of experience in Banking/NBFC Operations, specifically in repayments and EMI management.
- Hands-on exposure to EMI presentation (NACH/PDC/SPDC), payment tracking, and system application is mandatory.
- Experience in vendor coordination and bank interactions is essential.
Skills & Competencies
- Strong understanding of EMI lifecycle, repayment instruments, and banking operations.
- High attention to detail with a strong control and compliance orientation.
- Strong Excel/MIS and reconciliation skills.
- Ability to handle high transaction volumes and tight timelines.
Key Performance Indicators (KPIs)
- EMI presentation accuracy and success rate
- Reduction in bounce/reject cases
- Timely and accurate payment application
- Vendor SLA adherence
- Audit observations and reconciliation breaks
