Experience: minimum 1.6 years in support (preferably WordPress or technical).
- You’ll be working in a successful bootstrapped products company – we don’t do services.
- Supporting worldwide customers of our WooCommerce and WordPress plugins, micro services.
- Writing and updating documentation, walkthrough videos, etc.
- Analytics, e-commerce, and marketing automation-related products.
- Challenging problems, great small team, satisfaction of solving customer problems.
- Must have used various WordPress & WooCommerce themes, plugins and hosting environments.
- Must know PHP, WordPress framework, MySQL, CSS and JavaScript.
- Excellent debugging and problem solving skills – you will fail without these.
- Support via real time chat, forums and helpdesk ticketing system.
- Strong communication skills and empathy are obviously needed.
- Good English is must (we may even test you on grammar).
Work Benefits
Participation in various WordCamps, technical and marketing seminars.
Opportunity to solve challenging and meaningful problems that make a difference.
Access to various software, books, resources, tools to promote learning.
Weekly meetings to discuss business, work and growth opportunities.
Bring your own devices for work.
Fun activities, games, birthday celebrations.
and a lot more…
Work Location
Remote / 126 1st Floor, Reghuleela Mega Mall, Kandivali West, Mumbai – 400067, Maharashtra, India
