Key Responsibilities
- Handle customer queries and complaints across multiple channels.
- Resolve issues promptly and ensure customer satisfaction.
- Coordinate with internal teams to ensure smooth service delivery.
- Capture and share customer feedback to drive experience improvements.
- Maintain accurate records of every interaction.
- Meet defined quality and performance benchmarks.
Required Skills & Tools
- 1–3 years of experience in customer support, ideally in D2C, on-demand services, hyperlocal, or beauty/wellness.
- Fluent in English and Hindi
- Hands-on experience with any CRM / cloud telephony tools like Exotel, Knowlarity, Ozonetel, or equivalent
- Familiarity with ticketing systems like Zoho Desk, Freshdesk, Zendesk, or similar
- Ability to multitask across calls, chats, and ticket queues simultaneously
Pay: ₹25,000.00 - ₹29,000.00 per month
Benefits:
Work Location: In person
